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Dhaka 88 FAQ — All Your Questions Answered in One Place

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Account & Registration

All your questions about opening a new account, identity verification, changing your password, and managing your account.

RegistrationKYCPassword
Payments & Withdrawals

All your questions about deposit and withdrawal rules, processing times, and limits for bKash, Nagad, and Rocket.

bKashNagadBank
Bonuses & Promotions

Terms and conditions for welcome bonuses, reload offers, free spins, and cashback.

Welcome BonusRolloverFree Spins
Betting & Gaming

Rules covering live betting, odds, bet cancellations, suspended matches, and betting across various sports.

Live BettingOddsCancelled
Security & Privacy

Questions about account security, 2FA, data privacy, and preventing suspicious activity.

2FASSLPrivacy
App & Technical Support

Help with downloading, installing, updating, and troubleshooting the mobile app.

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Account & Registration

Go to the registration page and enter your name, mobile number, and password. Verify with the OTP sent to your phone — your account will be ready in just 2 minutes. Then make your first deposit and claim your 100% welcome bonus.

Registration is completely free. You must be 18 or older to register.

RegistrationOTP
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Your name, an active mobile number, email address, and a password. For KYC verification at the time of withdrawal, you'll need a national ID or passport. You can get started without a bank account or credit card.
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No. Dhaka 88 allows only one account per person. If multiple accounts are detected, both will be suspended and any balance may be forfeited. For any issues, please contact our support team.
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On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and a reset link will be sent to you. Set your new password. The entire process takes less than 5 minutes.
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After 5 consecutive incorrect password attempts, your account will be locked for 30 minutes. If it remains locked beyond that or is suspended for another reason, please contact the support team via live chat or email. Identity verification (KYC) will help resolve the issue quickly.
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KYC verification is required before your first withdrawal or when your total deposits exceed ৳50,000. Simply upload a photo of your national ID and a selfie. Verification is typically completed within 24 hours.
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Yes, but for security reasons it cannot be done directly. Contact our support team via live chat. After verifying your identity, the number will be updated — this typically takes 1–2 business days.
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Send an email to the support team. Withdraw any remaining balance first, then submit a request to close your account. If you're closing due to a gambling-related concern, consider self-exclusion — it's a more effective option.
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Payments & Withdrawals

You can deposit via bKash, Nagad, Rocket, bank transfer, or debit card. Mobile banking is the fastest method — your balance usually arrives within 5 minutes.
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Minimum deposit: ৳100. Daily limit via mobile banking: ৳50,000. Daily limit via bank transfer: ৳2,00,000. VIP members enjoy higher limits.
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Mobile banking (bKash/Nagad/Rocket): 1–3 hours. Bank transfer: 1–3 business days. If KYC verification is incomplete, your first withdrawal may take longer. Requests made between midnight and 6 AM are processed in the morning.
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Your balance typically appears within 5–15 minutes. If it doesn't: take a screenshot of the payment, note the transaction ID, and contact us via live chat. Delays can occasionally occur due to bank server issues and are usually resolved within 2 hours.
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Minimum withdrawal via mobile banking: ৳500. Via bank transfer: ৳1,000. There are no withdrawal fees — you receive the full amount. Note that withdrawals from bonus funds require the rollover conditions to be met first.
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No. Dhaka 88 does not charge any platform fees for deposits or withdrawals. However, your bank or mobile banking operator may apply their own charges — that is entirely subject to their own policies.
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Yes, you can cancel it by contacting us via live chat before processing begins. Once the withdrawal is being processed, cancellation is no longer possible. Please double-check all details before submitting a withdrawal request.
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No. Withdrawals can only be made to a registered mobile banking account or bank account in your own name. Attempting to withdraw to a third-party account may result in the request being cancelled and your account being investigated.
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Bonuses & Promotions

Your first deposit after registration automatically credits a 100% bonus to your account. The maximum bonus is ৳10,000. No coupon code required — just make a deposit.
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Rollover means you must place bets equal to a specified multiple of your bonus before any winnings from that bonus can be withdrawn. For example, a 5x rollover on a ৳1,000 bonus requires ৳5,000 in total bets. This can be completed across any Sports Betting or casino game.
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The welcome bonus is valid for 30 days. If the rollover requirement isn't met within this period, the bonus balance will be automatically forfeited. However, any winnings already earned using the bonus will remain in your main balance.
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Active members automatically receive a weekly reload bonus every Monday. You'll get 10% cashback on your net losses from the previous week. Check the Promotions page for current offers.
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When someone registers using your referral code and makes their first deposit, you'll receive a ৳500 bonus. Your friend also gets an extra 10% welcome bonus. You can find your referral code in your account settings.
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Yes, bonus balance can be used across Sports Betting, Live Casino, slots, and all other games. However, rollover calculations for bonus bets may vary depending on the game.
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Betting & Gaming

Live betting means placing bets in real time while a match is in progress. Go to the Match Odds page, select an ongoing match, and place your bet on your preferred market. Odds change every moment — make your decision fast.
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If the match resumes within 24 hours, the bet remains valid. If delayed beyond 24 hours, the bet is cancelled and the full stake is refunded. Cancelled (void) bets are counted at odds of 1.00.
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Minimum bet: ৳10. Maximum bet: varies by event and market — generally up to ৳50,000. VIP members enjoy higher limits. Maximum payout limits also vary by market.
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Once a bet is confirmed, it generally cannot be changed. However, if the Cash Out feature is available, you can withdraw part or all of your stake before the bet settles. Cash Out availability depends on the match and current conditions.
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You can bet on cricket, football, tennis, kabaddi, badminton, basketball, volleyball, hockey, table tennis, and 30+ other sports. All major tournaments are covered, including the IPL, BPL, EPL, Champions League, and World Cup.
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Add bets from multiple matches to your betslip — the system will automatically offer a parlay option. If all your selections win, you'll receive a payout at the combined multiplied odds. You can add up to 15 legs in a single parlay.
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Head to the Jackpot page and play any slots or games marked as jackpot-eligible — you'll be entered into the jackpot pool automatically. Every bet creates a chance to trigger a random jackpot. Daily, weekly, and monthly jackpot pools are separate.
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After logging in, go to "Betting History" in your account menu to view all past bets. You can filter by date, amount, result, and payout. The last 3 months of history are available directly.
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Security & Privacy

Completely secure. We use SSL 256-bit encryption, and your personal data is never shared with third parties. We follow GDPR standards. Read our Privacy Policy to learn more.
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Go to your account settings and enable 2FA under the "Security" section. You'll receive a one-time OTP on your phone each time you log in. With 2FA enabled, the risk of your account being compromised is virtually zero.
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Change your password immediately and notify the support team. Go to your account settings to view all active sessions and log out any unrecognized devices. The support team will investigate and take the necessary action.
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Never. No Dhaka 88 staff member or support agent will ever ask for your password or OTP. If anyone does, it's a scam — report it to our support team immediately.
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Under "Responsible Gaming" in your account settings, you'll find deposit limits, session limits, cooling-off periods, and self-exclusion options. Visit the Responsible Gaming page to learn more.
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App & Technical Support

You can download the app for both Android and iOS from the download page. Android users can download and install the APK file directly. iOS users can download it from the App Store. The app is completely free.
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Go to your phone's settings and enable "Unknown Sources" or "Install Unknown Apps". Then try installing again. Once done, you can turn that setting back off for security. If the issue persists, contact support with your device model.
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Start by clearing the app cache. Then uninstall the app and download the latest version. Check your internet connection — 4G or WiFi is required. If the issue persists, contact support with your phone's OS version and device model.
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Go to your phone's settings and enable notification permissions for the Dhaka 88 app. Also turn on notifications from within the app itself. This way, you'll get instant updates on live odds, bonus offers, and withdrawal status.
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With "Remember Me" enabled, your session stays active for up to 30 days. If disabled, you'll be logged out automatically after 30 minutes of inactivity. For your security, avoid using "Remember Me" on public or shared devices.
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